Welcome to Swiss Diamond's warranty support center.

We apologize for any inconvenience with your pan. We will try to resolve the issue as soon as possible to get you back to cooking.

At this time, we serve Australia residents only. All other countries should email info@swissdiamond.com with warranty issues.

We offer a Limited Lifetime Warranty to protect our customers against manufacturing defects. The terms of our warranty are available here.

To determine if your pan has a manufacturing defect, please take a look at this article to evaluate if one of these common oversights could be the root of the problem.

If you deem that the lack of performance could in fact be a manufacturing defect, please proceed with opening a new claim with us for full warranty review

In order to streamline warranty issues and to better serve you, we utilize a warranty claims system. Every warranty request is assigned a unique claim number which you can use to track the progress and responses online. For your reference we provide a complete archive including history of all your warranty requests. A valid email address is required in order to start.

Create A New Warranty Claim

Please provide as much detail as possible and include a picture of the item in question so we can best assist you. To update a previously submitted claim, please login.

Create a New Claim

Check Warranty Claim Status

We provide archives and history of all your current and past support requests complete with responses, so you can see where we are with processing your claim

Check Claim Status

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